No matter what type of recording any organization needs, the state-of-the-art high-density NiceLog® platform provides a complete, reliable and robust audio storage solution. The logger's remarkably high density of recording (up to 480 recording channels and 80,000 hours of storage per unit; with centralized archiving in the NICE Storage Center providing a virtually unlimited on-line capacity) reduces footprint size and total cost of ownership.
Based on proven NICE technology used in contact centers, trading floors and air traffic control centers, NiceLog High Density Logger now utilizes a new PCI-based architecture, providing a future-proof, digital, multimedia recording platform with expanded capacity and a wide range of scaleable recording solutions. By separating customer and agent voices, NiceLog makes extended audio analysis (including word spotting, emotion detection and talk analysis) possible in a single unit.
NiceLog supports virtually all telephony interfaces including analog, digital, E1/T1, BT Megalink SCSA and VoIP, with the voice capture method employed being transparent to the user.
Benefits:
- Cost effective - Best compression and largest channel capacity for lowest cost of ownership.
- Reliable - With more than 500,000 channels installed worldwide in over 8.500 sites, NiceLog has withstood the test of time in the most mission-critical environments.
- Secure - Powered by Microsoft Windows 2003 Server - more secure "out of the box".
- Scalable - Modular design and open architecture meet evolving needs, including expanding capacity and emerging technologies, such as VoIP.
- Increased productivity - Recordings are easily retrieved and instantly replayed by anyone who needs them, anywhere.
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