Avaya Standard Warranty Policy

Warranty Support

Dictronics warrants that all new products are guaranteed to be as specified by the manufacturer’s documentation, and are provided with the manufacturer’s standard product warranty. Furthermore any Workmanship provided by Dictronics shall have been done in accordance with the recommended practices of the manufacturer of the Products. Dictronics warrants new Avaya Systems against defective hardware for a period of one (1) year from the installation date, not to exceed 18 months from the customer order date. Software is warranted against defects for ninety (90) days from the installation date, not to exceed 18 months from the customer order date.

Dictronics warrants that any Avaya system purchased will perform in accordance with Avaya's then currently published specifications for ninety (90) days from the installation date. Dictronics warrants that Avaya add on components to an Avaya System will be warranted for ninety (90) days from the date of receipt of the items, or, the remainder of the applicable System warranty if the Product is installed in an Avaya System, whichever is longer.

Warranty Procedures and Remedies

If a Product does not conform to the warranty above, End User shall notify Dictronics within the applicable warranty period, describing how the Product failed to be in conformance. Dictronics will repair or replace the nonconforming Product, on a “best effort” basis, during normal business hours of 8:00 am to 5:00 pm, Monday through Friday, excluding Dictronics Holidays.

Warranty Policy with Dictronics Maintenance

Dictronics will repair or replace the nonconforming Product, in accordance with ALL the maintenance contract benefits, including rapid response times and monitoring (if applicable), during the designated contract coverage hours.

Billing for these extended maintenance benefits are free of charge during the warranty period.