| On-site hardware support of equipment with replacement coverage |
x |
|
|
| Hardware remote technical support assistance via telephone |
x |
|
|
| Hardware Replacement Parts & Labor |
x |
|
|
| Preventative Maintenence |
x |
|
|
| Access to firmware fixes |
x |
|
|
| Priority queuing for software technical support |
x |
x |
x |
| Remote software solution support assistance via telephone |
x |
x |
x |
| Dictronics provided remote system alarm monitoring |
x |
x |
x |
| Dictronics provided discounts on Hardware Replacement Parts |
Included |
x |
x |
| Dictronics provided system design consultation |
x |
x |
x |
| Dictronics provided remote system administration |
x |
x |
x |
SW provided for major release Upgrades (Software Upgrade
Protection Plan - may require added labor cost) |
Optional |
Optional |
x |
| Software Media Replacement |
x |
x |
x |
| Access to Software Patches |
x |
x |
x |
| Access to Minor Releases |
x |
x |
x |
| Online Ticket Creation |
x |
x |
x |