Maintenance

Dictronics' Support Service goes beyond traditional ‘break fix’ to restore and maintain your business critical systems. Our aim is to provide you with systems optimized for availability and if there is a problem on site we don’t leave until service is restored. 90% of calls logged with Dictronics are fixed remotely.

Providing guaranteed SLAs, our multi-vendor engineering team utilize our local office spares, guaranteeing service restoration for your system.

Dictronics can deliver a support contract tailored to your specific needs.

Service Contract Options available include:
Minimum SLA's available of 2 hours to remote access & 4 hour on site
24 x 7 available service
Remote access diagnostics
Access to spares for disaster recovery
No additional incident cost
Off site customer backups of configurations

You can feel confident that Dictronics Maintenance & Support is available 7 x 24 x 365