Solutions > Microsoft Integration

Microsoft Integration

Dictronics offers Microsoft-enabled solutions for large and small enterprises around messaging, conferencing, click-to-call, mobility, presence, and softphones




Utilizing open-industry standards such as SIP for VoIP, instant communications and presence, Dictronics' solutions for Microsoft environments expose a users’ status on the network. Integrating robust IP telephony features from Avaya such as call control and telephony with the Microsoft Office® Communicator and Microsoft Office Communications Server enables users to better collaborate because they can:
  • Remain connected and maximize availability
  • Participate in multiple teams and create impromptu conferences and meetings
  • Easily access the flow of information
  • Seamlessly shift between different communications modes and media
Microsoft-enabled solutions for Unified Communications include:
  • Avaya Aura integration with Microsoft Office Communication Server (OCS) 2007 R2 for PSTN access and integrated presence across mixed Avaya/Microsoft communications environments
  • Click-to-call and integrated presence solutions using Avaya ACE™ with OCS 2007 R2
  • Avaya Data Portfolio support for secure access to Microsoft environments, including OCS 2007 R2
  • Avaya one-X Communicator integration with Microsoft desktop tools, including Microsoft Office Communicator, Microsoft Office Outlook and Internet Explorer
  • Avaya one-X Mobile integration with Microsoft Windows Mobile-based smartphones
  • Modular Messaging integration with Microsoft Exchange, Outlook and Internet Explorer for a variety of enhanced voice messaging solutions including Unified Messaging
  • Avaya one-X Speech integration with Exchange, enabling speech-driven access to email, voice services, voice messaging, contacts, calendar and other personal information management (PIM) capabilities
Microsoft-enabled solutions for Contact Centers include:
  • Avaya one-X Agent integration with Microsoft desktop tools, including Microsoft Office Communicator, Microsoft Office Outlook and Internet Explorer

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