Avaya Active Telephony provides a set of CTI capabilities that a user can use to build upon. It is a family of desktop productivity tools designed to enhance a user's call center and/or telephone activity.

Active Telephony R5.0 includes the release of several new capabilities driven by the Active Interaction Data Server, the Active Developer that includes Active Interaction Data Client control, Active Wallboard to display real time statistics, Active Contact Database, Agent Rules and a Rules Wizard, an Active Call Routing Server, Generic SQL Extension, the Active IVR Java Server, and Desktop applications support of XP Professional. These enhancements make the Active Telephony r5.0 a very powerful tool for improving operational effectiveness of any contact center.

Business Benefits

• The right service at the right level, anytime, anywhere.
• Maximizes the value of every call by delivering consistent, personalized service and identifying cross-selling and up-selling opportunities.
• Easy to implement.
• Easy to use.
• Easy to support.

Features at a Glance

• Active Telephony's Active Agent Desktop
• Screen-based Telephony and User Interface
• Agent Functionality
• Microsoft Visual Basic for Applications