Communications Process Manager is a software and services solution that enables integration of Intelligent Communications into business applications and processes to reduce human latency and to create competitive advantage. Communications Process Manager is a key part of Avaya Solutions for Communications Enabled Business Processes (Avaya CEBP Solutions), along with Avaya Event Processor capability and Avaya Global Services. These solutions support the loose-coupling of high level composite communication web services, enabling easy integration of multi-channel communications capabilities into an organization's existing business applications and processes.
What's New With This Release
A key part of Avaya Solutions for Communications Enabled Business Processes (CEBP) - along with Avaya Event Processor and Avaya Global Services - Communications Process Manager executes and orchestrates all of the communication activities required when a business process event requires contact with one or many key individuals. It seamlessly finds the right people and contacts them in real-time through any or all means available (email, SMS, office phone, mobile phone, etc.)
Business Benefits
- Transform businesses by integrating real-time communications into business applications and processes. Integrating real-time communications into business processes creates more intelligent processes and reduces human latency. This enables quicker reaction to mission-critical events and effective problem resolution resulting in competitive advantage and a clear ROI.
- SOA design and composite communication web services simplify what once would have been expensive and proprietary development and allows flexible reuse, reducing the time, cost and skills required for creating process-driven communications
FEATURES
- Advisory Communication Web Service
- Notify & Respond Communication Web Service
- Find & Call Communication Web Service
- Notify & Conference Communication Web Service
