Dictronics seeks an experienced Service Dispatcher to work in our busy Office Products Service Department, located in our Needham office which is right off Route 128/95. 

We need a team player who will dispatch and be responsible for our Office Product Technicians; someone who is a quick and logical thinker, who follows through on every detail and is always one step ahead of everyone else.  This is a full time position in our Needham office, conveniently located right off of Route 128/95.

Responsibilities include:

• Receiving requests for service from customers and sales personnel.
• Serving as first level of support for customers calling with operational questions and working to resolve customer issues.
• Entering service requests into our computer dispatch system.
• Scheduling and coordinating technicians’ time to promptly perform repair requests and installations.
• Overseeing that all paperwork and billing are performed correctly.

Required Qualifications:

• PC skills including Windows, Word, Outlook and web-based applications.
• Excellent verbal and written communications skills.
• Ability to multi task and follow issues through to completion.
• Decision making ability.
• Must be focused and possess the ability to resolve problems professionally.
• Highly motivated, energetic and a self-starter.
• Focused team player who also has the ability to work independently with minimal supervision.

Dictronics Particulars:

Dictronics is an award winning and fast-paced company who is celebrating over 50 years in business. We sell and service some of the finest office and telecommunication systems available today, including:

• Xerox Color Copiers, B&W Copiers, Printers, Multi-Function Machines and Fax Machines
• Sony, Philips, Olympus, Dictaphone and Lanier Dictation and Transcription Equipment (Tape Based and Digital)
• Court Recording Systems
• Remote Digital Dictation Systems
• Avaya Phone, IP and Voice Mail Systems

We are an Equal Opportunity Employer M/F/D/V, we provide a comprehensive benefits program (health/dental/disability/life insurance, tuition assistance, 401k, summer lunchtime cook outs, bonuses, etc.) and a pleasant supportive atmosphere in which to work.

For more information on Dictronics, please see our web site at www.dictronics.com and for more information on this job, please contact Lyn Heintz at 781-514-1129, e-mail (lheintz@dictronics.com) or fax your resume to 781-444-3141.

Dictronics, 110 Gould Street, Needham, MA 02492
Main: 781-444-2010    Fax:  781-444-3141