Speech Driven Auto Attendant

SpeechAttendant® is the most accurate and natural voice-driven auto attendant solution. Whether connecting directly to a PBX or a Voice XML (VXML) IVR platform (SpeechAttendant OSA), SpeechAttendant allows your callers to speak the name of a person, department, service or location and be automatically transferred to their requested party—without the hassle of searching for phone numbers or waiting to speak to an operator.

Internal and/or external callers can be routed through menu-driven extension options and provided frequently requested information such as operating hours, mailing address and driving directions. By offering your callers the convenience and ease-of-use of a speech-enabled auto attendant system, your organization will reap the benefits of decreased telecommunications costs, increased employee productivity and an enhanced corporate image.

Available in both Internal Dialer and Front Desk configurations, SpeechAttendant easily addresses the challenges presented by increasing call volumes, geographically dispersed organizations and expanding mobile work


User Benefits

Easily navigate using speech and/or keypad
Bilingual solution
Natural language commands
Silence recognition
Email address listing playback
One phone number to reach any employee anywhere
Rapid, accurate transfers the first time


Administrator Benefits

Reduce calls to operator by 70%-85%
Automated directory optimization
Supports massive directory size
Multi-lingual support
Industry-leading core speech technologies
Web-based administration tools and reports
Multi-medium SNMP alarm notification
Redundancy/clustering management tools
Seamless telephony/IVR integration