Communications Manager Messaging

Communication Manager Messaging is the next generation of the dependable Avaya IA770 messaging application, providing call answering and messaging capabilities. It integrates voice, fax, and email messages, and offers advanced flexibility to manage messages from telephones or personal computers. For end users of the INTUITY™ AUDIX® family of messaging applications, it gives users a seamless transition for their messaging experience.

Features available in Communication Manager Messaging include:

Voice Messaging – Users can record a spoken message, address it, and send it to other Avaya Communication Manager Messaging users.

Call Answering – Helps ensure that information can be left in users’ voice mailboxes while they are away from their workplace or on the phone.

Call Answer Disclaimer – Helps ensure that critical information is given to all callers who leave a message, such as a timeframe as to when the call will be returned.

Calling Party Identification – Provides the telephone number of the incoming call in the header of the message.

IP Integration – Enables efficient integration with Communication Manager via H.323/Q.SIG.

Automated Attendant – Helps improve customer satisfaction and employee productivity by answering incoming calls with a prerecorded announcement and routes the call based on the caller’s response to menus and prompts.

Networking – Communication Manager Messaging can be networked with other Avaya messaging platforms to help improve communications across geographic locations and time zones.