Unified Communications

Avaya Unified Communications solutions are integrated, multi-vendor business communications applications, systems and services that work together in a reliable and secure fashion. They are able to work through a seamless user interface that is independent of device. The result is a superior, seamless user experience across all enterprise communication solutions regardless of location, network, or device.

Integrated: The capabilities of formerly disparate applications are brought together into unified interfaces. The functionality is integrated. For instance, you can click to call the sender of an email, move from an instant message to a call or a conference call, or reply to a voice message with voice or text. The modalities will be brought together so users can seamlessly shift between their mobile phone and their desk phone in any order while a call is in progress and access the same directories and applications -- regardless of their location or device.

Multi-vendor: Avaya concurs with the consensus of many industry analysts who suggest that Unified Communications is not an all-in-one solution from a single vendor. Avaya offers customers robust interfaces to our market leading communication servers in IP Telephony, Messaging, and Conferencing. Avaya is committed to supporting standards and integrates its solutions to add value to 3rd party solutions from Microsoft, IBM, and others. While some communication vendors may also offer base level integrations, Avaya extends its customer demanded features into these environments.

Reliable and Secure: Demonstrating Unified Communications capabilities are one thing. Depending on the use of these capabilities across the enterprise requires reliability. Avaya offers customers choices to make the infrastructure as resilient as desired, and to support the scale that is required and meet enterprise security standards. In addition, Avaya offers comprehensive services to keep systems and software operational and optimized.

Seamless user experience: Employees today manage too many devices and communication applications. Users are bombarded with phone calls, email, voice mail, fax, and instant messaging. They participate in a variety of conference interactions including audio with or without video or enhanced by the web. With all these tools, employees spend too much time managing devices and operating the tools. Avaya Unified Communications brings the applications into consolidated easy-to-use interfaces to provide Intelligent Access --- embedding communication into what people do as they do it. Independent of location, network, or device: As we discussed earlier, workers operate at different levels of mobility. So deskbound workers primarily use their PC and desk phone vs. the road warrior who is connected through a mobile phone, PDA, or wirelessly connected laptop. Avaya Unified Communications is designed to allow workers access to the communication tools they need from wherever they are.