Unify your Business Communications across your Enterprise

Transform Your Call Center into a Unified Contact Center

A ZCC Unified Contact Center provides your agents with a smart multimedia solution that can cope efficiently with large numbers of inbound inquiries and outbound contacts – by email, fax, chat, SMS or phone.

Your agents will deliver a superior performance that has a positive impact on customer satisfaction, your callers' brand experience and revenues.

A ZCC solution lets you improve contact center management. Over 200 standard reports help to finetune performance. More importantly though, you will empower your agents by introducing real-time self-monitoring functionality with Agent Desktop - so they can better self manage their workloads.

Focus on Business Outcomes

A ZCC solution will enable you to address a number of key business issues. The examples below, from the Australasian Laminex Group, ilustrate how ZCC reduces operational costs as agent productivity improves.