Taske Contact Center

TASKE Contact offers real-time ACD monitoring and historical call reporting for the contact center. Among other enhancements, this version offers a web portal for access to real-time data and TASKE's advanced cradle-to-grave search tool, Visualizer. TASKE Contact is a robust call center management software application that is easy to use and its advanced forecasting applications help contact centers continually improve their call service levels.

These key features mean contact center managers using TASKE Contact can:

Real-Time
Respond immediately to changing call volumes and resource availability
Review
See what has happened so far today
Replay
Improve fiscal management; Identify and target inefficiencies
Reports
Enhance customer service and maintain service level targets
Visualizer
Perform complex call record searches with ease