Taske Technology

Intelligent Call Management Solutions for Small to Mid-Size Call Centers and General Businesses

Do you need to view call activity in real-time, generate call activity reports, view a customer’s call experience from start to finish and gain insight into your organization’s call service levels? Then you need TASKE, a leading provider of intelligent call management solutions. TASKE products include TASKE Contact, TASKE Visualizer and TASKE Essential.

TASKE Contact is a comprehensive call management solution ideal for small to medium size call centers. Key features include:

• Web-based interface giving your organization global access
• Real-time queue and agent activity monitoring for inbound, outbound, and internal calls
• Historical reporting on all calls
• Historical ACD call activity replay to review performance indicators
• Visualizer for detailed cradle-to-grave call analysis
• DisplayCentral plasma wallboard solution that delivers real-time information direct to your front line
• Spectrum® readerboard display application
• Workforce management integration with leading workforce management applications
• Call forecasting reports
• Detailed extension and trunk reporting outside of the call center (no licensing limit on number of extensions)

TASKE Visualizer is the ultimate cradle-to-grave call reporting tool. Its in-depth search and filtering capabilities allow managers to quickly identify problem calls. Drill-down into the call details and reveal the events of a specific call, such as the amount of time a caller was on hold or the number of times a caller was transferred. This information allows managers to review call handling techniques and improve the customer experience. Key features include:

• Web-based interface allowing for global access
• Perform complex searches
• Visual analysis of time line of calls
• Detect fraud and abuse of telephone systems
• Improved customer service

TASKE Essential is a complete call reporting application for the small to medium size business without a call center. Key features include:

• Web-based interface giving your organization global access
• Historical extension/trunk reporting
• Real-time extension viewer: inbound, outbound, and internal calls
• Call Visualizer for detailed call analysis