Red Box
Red Box offers products for recording, agent quality and performance enhancement, and for incident reconstruction. They are simpler, smarter and genuinely scalable – due mainly to our unique frame-based technology.
Everything is highly manageable. You need only one server, saving cost and space. And you can use your own hardware and operating system. We can of course source specialist hardware or provide a customized turnkey solution.
All our products are Web-based for ease of use and fast roll-out. Moreover, they operate in a single modular architecture, giving excellent budgetary control. You get a solution that’s technically advanced, reliable, resilient and great to work with. It’s an ideal combination.With Red Box you can cover almost every aspect of recording for your organization. Our products encompass the full spectrum of voice media, from all the different ‘flavors’ of telephony to analogue or digital radio.
As well as reliable capture and instant replay, you can be sure of ready integration into your enterprise or operational systems. We provide screen recording solutions, too, for efficient incident reconstruction, together with flexible, intelligent storage solutions that meet legally-admissible retention standards.
Every contact center has its own standards and processes, together with expectations of customer representatives and their performance. ‘Quality and performance management’, the process of evaluation, monitoring and review, is valuable in running and improving contact center operations. You can optimize this by consolidating and automating everything in a single, easy-to-use interface with Virtual Observer.
In addition, Red Box enables you to gain maximum business value from contact-center call data through advanced outsourced audio analytics. At a more basic level, we provide a call-logging tool to help you manage phone costs and usage.
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