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Why Dictronics for Telephony

  • Steady, Trusted Partner that’s been in business and profitable for 55 years
  • AVAYA Connect Business Partner, certified on Enterprise & SMB platforms
  • AVAYA Business Partner for 12 years
  • Certified AVAYA & Microsoft Engineers/Technicians on staff
  • Experienced in deploying AVAYA’s entire product portfolio
  • Thousands of successful installations performed
  • Single point of contact for regional, national & global enterprises
  • Project Management/Training
  • 7 x 24 Support
  • Extensive inventory of spare parts locally warehoused
  • 24/7 Alarm Monitoring: Any alarm is thoroughly checked by an engineer the moment it occurs, and appropriate action is taken, regardless of time of day.
  • On-Site Maintenance with Intelligent Dispatch: With the information gathered via remote diagnostics, a Dictronics technician arrives on site with the correct parts, ready to repair the problem the first time, minimizing downtime and return visits.
  • Preventive Maintenance: A 17 point “check-up” is performed on an annual basis, including replacement of cabinet filters, system error log review and backup performance test. Customer is supplied a report with results and recommendations.
  • Unlimited Helpdesk Support: Customers under contract can contact Dictronics as often as they wish to get answers to questions, features/functions and interoperability.
  • Carrier Service Support: Dictronics will work with your carriers to ensure a seamless installation of new circuits and continued ongoing support to help resolve issues, including on-site vendor meetings, to quickly eliminate “finger-pointing” scenarios.
  • Carrier Service Review: Dictronics will conduct an annual carrier audit to ensure that your organization has the correct quantity and appropriate type of network services
  • Application Awareness: We’ll work to help educate your line of business managers to ensure they are aware of applications and how they could be utilized to help your employees become more productive, save money and increase client satisfaction.

Product Portfolio
  • Avaya Communication Systems
    • Avaya Aura – S8XXX Series Servers (50-34,000 users)
    • Avaya One-X Unified Communications
    • IP Office – “all in one” mid-sized PBX solution
    • Mobility Solutions
    • Contact Center Solutions
    • Audio Conferencing Solutions
    • Business Continuity & Redundancy
    • Collaboration Solutions (Mobile/Remote Worker, Presence, One-Number Access, Hot Desking, Microsoft OCS Integration)

Avaya Message Servers
  • Aura Messaging
  • Communications Manager Messaging
  • Modular Messaging for Microsoft Exchange
  • Modular Messaging with Avaya Store
  • Octel Voice Mail
  • Global Voice Mail Networks
  • Centralized, Regionalized, Voice Mail Server Consolidation
  • Avaya One-X Speech (Hands Free Personal Assistant, read e-mails, set appointments, make calls, conference calling)

  • NICE & Red Box Call Recording & Agent Assessment Solutions
  • Global/Selective/On Demand Voice/Screen Recording Applications
  • Agent Quality Management Assessment Applications

• Additional Products
AudioCodes, Adtran, Bogen, Extreme, Meru, MultiTech, Polycom


This is only a partial list of our capabilities. Please contact us and we’d be happy to tailor a customized solution to meet your specific requirements.

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